What is the difference between the S20-1 and the S20-2?
The S20-2 is an upgraded version of the S20-1, with three main improvements:
1.Suspension: The S20-1 comes with front suspension only, while the S20-2 adds rear suspension — giving it dual suspension.
2.Rear Rack: The S20-2 upgrades the standard rear rack of the S20-1 to a heavy‑duty rear rack, capable of carrying more weight.
3.Colors: The S20-2 is available in black, orange, and white. The S20-1 comes in black and gray.
Is a special license required to ride an E-Bike?
Varun electric bike E-bikes are designed in compliance with EU regulations, so riders do not need a special license to ride our bikes.
Does the S20-2 support derestricting?
Yes, the S20-2 fat-tire series support derestricting. After derestriction, the maximum speed does not exceed 40 km/h. Please note, ride in accordance with local regulations.
Why do I see Varun e-bikes on some social media platforms with motor power exceeding 250W and speeds over 25km/h?
Varun e-bikes are available in European and US specifications. For the European market, the motor power is limited to 250W and the top speed is restricted to 25km/h via the controller before leaving the factory. This ensures compliance with European public road regulations. If you have specific needs, such as riding on private property or off-road in permitted areas, please contact our support team to unlock the default settings.
Does it come with a throttle?
Due to varying regulations on e-bike throttles across European countries, we have not included a throttle with the bike this year. However, it can be purchased separately.
[throttle]
Can I return the bike if I'm not satisfied?
Yes, you can return the item. Under normal circumstances, we will arrange a pickup service. Returns are accepted within 15 days of receipt, provided the item is unused and in its original packaging. A partial fee will be charged for used items.
How long does it take to process and deliver my order?
For our e-bike products:
EU: Orders are shipped within 24 hours on business days, with a transit time of 3-10 days.
UK: Orders are shipped within 24 hours on business days, with a transit time of 3-7 days.
The tracking number will be sent to you 1-2 days after your order is dispatched. Please note that orders are processed in the sequence they are placed. During promotional periods, there may be a logistics delay of 1-2 days. If you have not received your order after 12 days, please contact our customer service for assistance.
How can I track my order?
After shipment, we'll email your tracking details so you can follow its journey.
What should I do if my ebike needs repair?
If your ebike needs repair, please contact our customer service team support@varunebike.com. We specialize in after-sales support and will assist you.
Does the bike come with an installation tool?
Yes, each of our products, including the bike, comes with an installation tool along with a charger, battery, and user guide.
Can I charge the battery off the bike, just like taking it inside?
Varun e-bikes feature a removable battery that you can take out and charge at home, or you can charge it directly on the bike.